Do you have a passion for retail? Do you have excellent organizational skills and an eye for detail when it comes to store appearance? Then we are looking for you! As a Multi Store Manager, you ensure the ultimate customer experience in all our stores.

What are you going to do?

As a Multi Store Manager at De Bonte Koe, you are responsible for successful stores. You ensure excellent customer experience, optimal product quality and, together with the Store Captains, you create well-trained and enthusiastic store teams. Based on the results achieved, you know where improvements can still be made and you motivate your teams to get started on this. In order to be able to oversee this, you are mainly in the stores. In addition, you are involved in turnover, personnel costs, hygiene, schedules and other administrative tasks.

• You are responsible for the ultimate customer experience and ensure that all our locations look top notch and meet our high standards.
• You are the master of supplies, so that our stores are always optimally stocked.
• You schedule our shop team and make sure everyone is in the right place. In addition, you continuously work on attracting diverse and inclusive talent. You train new team members to become independent shop employees.
• Together we strive to achieve sales targets and boost turnover in all our stores.
• When necessary, you are the cooperating foreman (m/f/x) who takes the lead and leads the team to success.
• As a Multi Store Manager, you are the link between the stores and the General Manager, to whom you report to achieve objectives.
• You are responsible for a commercially attractive store image in your stores.
• You manage the Store Captains and store teams; you inspire, motivate and ensure hospitable teams.
• You are responsible for a structured weekly meeting with the Store Captains, in which you evaluate the KPIs together, discuss points for improvement and formulate clear follow-up actions. You also use these moments to help them grow; stimulate ownership and challenge them to get the best out of themselves and their team.
• You ensure the right staffing within budget.
• You ensure optimal inventory management in your stores.
• You ensure a clean and safe store and compliance with HACCP regulations.
• Together with the Store Captains you select, guide and train new employees.

What are you bringing?

• You are the motivator our team needs to achieve our goals in customer satisfaction and sales results. You act as an example for the team.
• You are a sympathetic leader who guides and motivates team members. You are not afraid to address and coach employees in both Dutch and English.
• Flexibility is your middle name; you can switch between coordinating and standing in the store without blinking.
• You are assertive and take initiative in suggesting improvements.
• You have organizational talent, with a keen eye for detail that enhances every aspect of the store.
• You have experience with inventory management
• You have experience in creating smart schedules.
• You have your driver's license and would like to travel a lot by car and (electric) bicycle between different store locations in Schiedam, Rotterdam and The Hague.
• You are willing to work on Saturdays
  
• You are able to structurally increase the quality of the Store Captains and store teams and you dare to address employees on their behavior. Thanks to your positive way of coaching, your employees put in maximum effort.
• You are results-oriented and know what is needed to make your stores function optimally; you are always looking for (commercial) opportunities, can provide direction to targets and can convert this into concrete actions.
• In addition to optimally managing the daily operation, you see where processes can be improved. You continuously work on organizing working methods more efficiently and secure this in a structure. You are able to implement these changes well within your store teams.

• You are a strong communicator and know how to convey information at the right time and in the right way within the Bonte Koe. You ensure that it is clear, effective and goal-oriented.
• You lead in a coaching but direct way. You are not afraid to give feedback and to address employees when necessary. You create clarity and stimulate growth within the teams.
• You are able to identify problems/obstacles yourself and you get energy from solving them structurally.
• You can delegate tasks and responsibilities well and proactively check to what extent things are going according to plan and make adjustments where necessary.
  
• You take a lot of initiative and like to arrange everything down to the last detail.
• You are decisive and assertive.
• You are energetic, positive and cheerful.
• You demonstrate exemplary behavior and continuously strive for improvement.
• You want to learn above all and are open to feedback. Making mistakes is allowed. We find it important that you are driven to get the best out of yourself and the stores.

With us, you will work with driven team members who share the same passion for an excellent customer experience. We love open communication and feedback. We organize regular check-ins, celebrate our successes and plan fun team nights. De Bonte Koe is dynamic, warm and focused on teamwork, with a strong focus on sustainability and craftsmanship.

What do we offer?

• A full-time position in a super fun and challenging role within our team, where you are on the road a lot and get to know all sides of the company.
• A close-knit team with short lines of communication and an informal working atmosphere.
• 2700 - 3000 euros gross per month
• Transport allowance by (lease) car and/or electric bicycle
• The opportunity to continuously develop yourself by following training courses and classes
• And of course you can always taste the latest chocolate flavours.

We encourage motivated candidates from all backgrounds, genders and identities to apply and join us in creating a diverse and inclusive work environment. Are you up for the challenge? Send your resume and cover letter to mara@debontekoe.nl.

We can't wait to see what you have to offer and who knows, you could soon be part of our team as our new Multi Store Manager!